Last Updated: September 12, 2026
Thank you for choosing Deshae Taylor LLC (“Company”, “we”, “us”, or “our”) for your home repair and maintenance needs. We strive to deliver high-quality craftsmanship and ensure our customers are fully satisfied.
Because we provide customized home repair services, labor, and materials, our refund policy is structured differently than a traditional retail store. Please read our policy regarding refunds, deposits, and cancellations carefully.
1. The 15-Day Satisfaction Guarantee & Refund Window
We stand behind the quality of our workmanship. If you are unsatisfied with the physical repair services performed by Deshae Taylor LLC, you must notify us within fifteen (15) days from the date the specific project or service was completed.
- Remedying the Issue: Upon receiving your notice within the 15-day window, our primary commitment is to inspect the issue and correct any faulty workmanship at no additional labor cost to you.
- Monetary Refunds: If the service performed was fundamentally defective or incomplete, and we are unable to remedy the workmanship to standard practices, a partial or full refund of the labor charges may be issued at our sole discretion.
2. Non-Refundable Expenses
Please note that certain costs cannot be refunded under any circumstances, even within the 15-day window:
- Special Order / Custom Materials: Any materials, fixtures, or supplies purchased specifically for your project that cannot be returned to the supplier are strictly non-refundable once ordered.
- Completed Permitting / Diagnostic Fees: Fees paid to local municipalities for building permits, or diagnostic/trip fees used to inspect your property prior to physical work, are non-refundable.
3. Deposits and Pre-Project Cancellations
For larger home repair projects that require a deposit to secure a slot on our schedule or to purchase initial materials:
- If you cancel the project before physical work begins or materials are ordered, you may be eligible for a refund of your deposit, minus a reasonable administrative fee or any non-refundable material costs already incurred.
- Specific deposit terms, non-refundable deposit thresholds, and cancellation timelines will be explicitly detailed in your signed Service Contract.
4. How to Request a Review or Refund
To report an issue with a repair or request a refund review within your 15-day window, please contact us immediately using the information below. Please include:
- Your full name and service address.
- The date the service was completed.
- A detailed description of the issue (and photos, if applicable, to help us understand the problem).
5. Contact Us
For any questions regarding this policy or to submit a service claim, please reach out to our legal and billing department at:
- Company Name: Deshae Taylor LLC
- Location: Vancouver, WA
- Email: legal@deshaetaylorllc.com